Offline Promotion Matters Too
by Elena Fawkner

With all the talk of the importance of search engine positioning, 
online directories, keyword metatags and publishing your own 
ezine, you might be forgiven for thinking that the online world 
is the only one that matters when it comes to promoting your 
online business. Only occasionally will you see something like 
"and don't forget about offline promotion too". 

Why do I need to engage in offline promotion when I'm promoting 
an online business? The reason is simple. The concept of a 
paperless office is all very well, but your potential customers 
live in an offline world. To get their attention, you need to 
reach them where they live. Here's how:


Every item of stationery that leaves your office is an 
opportunity to promote your website. Make sure your website 
address (URL) appears on every single piece of stationery 

=> business cards 
=> letterheads 
=> envelopes 
=> address labels 
=> fax cover sheets 
=> checks 
=> invoices 
=> receipts, and 
=> reorder forms.


Tangible promotional items that people see or use every day are 
a great way of keeping your name in front of your customers and 
prospective customers. Make sure your URL appears prominently 
and it will be a constant reminder to visit your website. 

Promotional items that lend themselves well to this concept 

=> coffee mugs 
=> paper weights 
=> pens 
=> t-shirts 
=> calendars 
=> key chains 
=> magnets 
=> bumper stickers, and 
=> car license plate frames.


Printed materials are a great way to generate (especially) repeat 
business when included with product orders. After all, your 
existing customers are already predisposed to deal with you so 
make sure you take the opportunity to promote your entire line 
of products and/or services to give them a reason to return. 
Here's a few ways:

=> Coupons

Coupons are great to use as incentives for future purchases. 
Offer a range of coupons including percentage off orders (for 
example, "10% off your next order of $20 or more"), free shipping 
or free items (for example, "buy one, get one free" type offers).

Coupons can also be used to generate new business by making 
them freely available around the traps. For example, if your 
business is educational software, make arrangements to have a 
supply of "30 day free trial" coupons made available at your 
local school.

=> Gift Certificates

Gift certificates are good because they allow your customer to 
share their discovery of your products and services with friends, 
family and colleagues. To be effective, especially in connection 
with services, a gift certificate needs to have a tangible dollar 
value to the recipient rather than merely offering to redeem the 
certificate for a particular service. This is because the referral 
customer probably has no conception of the dollar value of your 
service. The potential customer can, however, readily appreciate 
the value of a "$30 toward your purchase of $60 or more" gift 

=> Product Sheets

Product sheets are a way for you to make your existing customer 
aware of what *other* products and services you offer in addition 
to those they have recently purchased. This need not be any more 
elaborate than a one page price list, but it can be as extravagant 
as a glossy product page replete with photos if your budget permits.

=> Brochures

Brochures are an effective way to create a professional image and 
promote your products and services at the same time. Give them 
to prospective customers for a quick overview of your business 
and to give them a reason to visit your website for more information. 

Distribute your brochure whenever you get the chance: carry them 
with you wherever you go and hand them out whenever you hand 
out your business card. Mail your brochure to current clients to 
inform them of additional products and services that they may be 
unaware you offer and to prospective clients sourced from rented 
mailing lists.

Also, get permission to leave a small stack of your brochures in 
places where potential customers are likely to congregate such as 
doctors' and dentists' waiting rooms, local schools etc..

Another good idea is to send your brochure to the editors of your 
local and regional newspapers together with a letter advising of 
your availability for interview as a local expert in your field.


Advertising can be as simple as placing classified ads in your 
local newspaper or as grand as purchasing television advertising 
slots. Here's a few ideas:

=> Classified Ads

Place small classified ads in your local and city newspapers and 
include the URL of your website.

=> Yellow Pages

If you purchase display advertising in the Yellow Pages, be sure 
to include your URL.

=> Flyers

One page flyers advertising your product or service and including 
your URL can be printed cheaply and left on car windshields or 
distributed via letterbox drops in your local area.

=> Local TV Guide

Your local TV guide can be a good place to advertise cheaply if 
your product or service is of particular interest to a local 
geographic target audience. Again, be sure to include your URL.

=> Radio Advertising

Radio advertising can be an excellent buy for many small 
businesses. Call the sales department of several radio stations 
that target your demographic. Be sure to ask about rates for 
different times of day and package deals.

=> Television Advertising

You're not going to be able to afford the high price advertising 
exposure that's offered by the likes of ABC or NBC but you 
may be surprised at how affordable advertising on your local 
cable channel can be. Contact the sales department of your 
cable provider for details. This type of advertising is particularly 
effective if your product or service is oriented toward a specific 
geographic target market.

=> Direct Mail

Mailing lists of various sizes are available for rent or purchase 
for direct mailing your offer to prospective customers. 

=> Press Releases

Press releases can act as a form of de facto advertising. Send 
your press release to the editors of print periodicals.


Any local community offers ample opportunity for networking. 
Each networking function you attend is an opportunity to 
publicize your business and your website. Consider the following:

=> local Chamber of Commerce 
=> local industry groups 
=> school functions 
=> social events 
=> charitable organizations 
=> community functions, and 
=> public speaking.


Last but not least, getting the word out should be a daily habit. 

=> Telephone

Every time you answer your business phone be sure to give the 
caller your website address so they can find out more information 
about you and your business. Make sure your website address 
is included in the message recorded on your answering machine.

=> Mail Inserts

Include a small insert promoting your business and your website 
in every piece of mail that leaves your home or office.

=> Word of Mouth

Finally, perhaps the most effective and under-appreciated tool 
of them all  word of mouth. Talk about your business and your 
website at every opportunity and encourage your customers, 
friends, family and colleagues to do the same. You would be 
surprised at just how many businesses out there owe their 
success to little more than word of mouth referrals.

Successfully promoting an online business requires a sound 
understanding and methodical application of the principles of 
online marketing and promotion. 

But to focus on online methods to the exclusion of offline does 
only half the job. Give due attention to offline methods of 
promotion in conjunction with your online promotional efforts to 
ensure the widest possible coverage of ALL of your potential 

Elena Fawkner is editor of A Home-Based Business Online ... 
practical business ideas, opportunities and solutions for the 
work-from-home entrepreneur.